FAQs

Ordering

Why Do Similar Products Have Different Prices?

There are distinct design differences among many of our basic, tactical, military, and outdoor products that account for slight variations in price. If you have specific product questions, please call our Customer Service Team on 0800 867 267 or email them at customerservicenz@underarmour.com. With Under Armour® gear, we believe The Advantage is Undeniable®.

What do I have to do if I have received only part of my order?

We may have sent your items in separate parcels if the items were too large or bulky for one parcel. You will be able to see this on the email from our warehouse telling you your order is on its way. If your order has been sent in different parcels then wait until all your parcels have arrived to check that you are missing anything. If an item is missing, please contact our Customer Service team on 0800 867 267 or email them at customerservicenz@underarmour.com.

What are the Under Armour care instructions?

Wash your Under Armour® gear in cold water on a gentle cycle with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.

What is the difference between HeatGear and ColdGear?

Under Armour offers three specific gear lines:

HEATGEAR®

WEAR THIS TO FEEL COOL, DRY & LIGHT.
Ideal for days when it’s 20 ºC and above, our signature HeatGear® line delivers a highly breathable construction that wicks sweat to the surface to keep you cooler, drier, and lighter than ever.

COLDGEAR®

WEAR THIS TO FEEL WARM, DRY & LIGHT.
Ideal for days when it’s 13 ºC and below, ColdGear® features a dual-layer fabric that wicks moisture from the skin and circulates body heat and keeps you warm without ever weighing you down.

ALLSEASONGEAR®

WEAR THIS TO FEEL DRY & LIGHT.
Built for when it’s between 13 ºC and 20 ºC, AllSeasonGear® is made from radical fabrics that flex with changing weather conditions to deliver superior temperature regulation and maximum breathability.

Can I order personalized Under Armour items?

We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and you can provide the following information:
  • The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
  • The pressure we use is 40 PSI and the dwell time is 12 seconds
  • Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
  • It is best not to screen print or heat seal Under Armour compression gear; if you desire personalisation, our Loose fit products are a better choice.

How can I place a bulk or team sports orders?

If you would like to place a large order or customized team wear please contact our Customer Service team who will endevour to help with your enquiry at customerservicenz@underarmour.com.

Can I place an order over the phone?

Yes you can, please contact our Customer Service team on on 0800 867 267 and they will be happy to help you placing an order or answer any questions you may have.

Do I need to make an account before I order?

No, you do not need to create an account to place an order. You are able to check out as a Guest or a Register Customer. There are benefits to having an account such as having your order history in one place, but it is not necessary to have an account.

What payment methods can I use?

We currently offer three types of payment methods which are listed below:
  • Visa
  • MasterCard
  • PayPal

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Contact our Customer Service team on 0800 867 267 or email them at customerservicenz@underarmour.com and include all the information you can about your order and they can confirm if your order was successfully placed and is being processed.

Are my details retained for future orders?

If you would like to keep your order details together to help track and make future ordering easier, we suggest creating an account with us. If you need to check a detail on a previous order and do not have an account you can view the order with your order number and billing address postcode.

Delivery

When will my order arrive?

Orders placed before 3PM NZST (business days) should be dispatched same day, and delivered within 5 working days. Orders placed after 3PM NZST will be dispatched the following business day. Remote and regional areas may take up to 10 business days for delivery.

Can I track my delivery?

Yes! You can track your delivery by logging onto your account. If you do not have an account you can view your order by using your order number and billing post code. Once your order has been shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there! If you are not able to find the tracking number of your parcel, please contact our Customer Service Team on 0800 867 267 email customerservicenz@underarmour.com and they will be happy to check upon the status of your delivery.

Do I need to pay Duties and Taxes on my order?

Orders over NZD$200.00 may incur GST, customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Under Armour is not responsible for and will not reimburse any of these charge and duties. Customs charges and duties are the responsibility of the Customer and will not be refunded by Under Armour. If you refuse to pay these charges your parcel may be abandoned, and Under Armour will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this. Please find out more visit: NZ Government Customs Website. For more information please contact us on 0800 867 267.

My Order has not arrived

If your estimated delivery date has passed and you haven’t received your order or you are concerned by the current tracking status, then just contact our Customer Service team on 0800 867 267 email customerservicenz@underarmour.com and they will be happy to help you.

What do I have to do if I have received only part of my order?

We may have sent your items in separate parcels if the items were too large or bulky for one. You will be able to see this on the email from our warehouse telling you your order is on its way. If your order has been sent in different parcels then wait until all your parcels have arrived to check that you are not missing anything.
If an item is missing, please contact our Customer Service team on 0800 867 267 email customerservicenz@underarmour.com with the order number and the missing item's name and number and we will resolve the issue for you as quickly as we can.

What do I have to do if I have purchased a faulty or defective item online?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Service team on 0800 867 267 email customerservicenz@underarmour.com. Please include your order number, the faulty item's name and number, and a description of the fault and we will work to have the resolved for you as quickly as we can.

What do I have to do if an item that I received looks different to the image on the website?

We apologise for any inconvenience caused by this. Please feel free to reach out to our Customer Service Team on 0800 867 267 email customerservicenz@underarmour.com and let us know. Please include a picture so that we are able verify that you have not received the wrong item and we will work to have this resolved for you quickly.

I have not received an invoice with my order. How can I get one?

Your Invoice will be included with your order. If you have not received your invoice please get in touch with the Customer Service Team on 0800 867 267 email customerservicenz@underarmour.com.

Returns

How can I return products purchased online?

If you are not 100% satisfied with an item, you can return it for free within 30 days of having received your order. After 30 days, you will no longer be able to return your order. All items must be in a resalable condition with no tags cut off and be returned in the original box. Contact our our Customer Service to arrange your return on 0800 867 267 email customerservicenz@underarmour.com

How do I receive my refund?

Refunds may take up to 10 working days to process once the parcel has arrived back in our warehouse. All refunds must be returned to the account used to make the original purchase. This includes both credit cards and PayPal accounts.

What can I do if I have not received any refund of my returned goods?

If it has been over 10 working days since your return arrived at our warehouse please contact our Customer Service Team on 0800 867 267 or email customerservicenz@underarmour.com and we will investigate the delay.

Do You Offer An Extended Returns Policy?

We know the holiday period is busy and that is why we offer an extended returns policy during this period. All items purchased on or after 1st December can be returned for a full refund in accordance with our standard returns policy if received by us no later than 31st January 2017.

Which carrier do you use?

All orders to New Zealand are delivered using StarTrack Premium Express, which is a signature required service. If you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. Please contact us for further support on 0800 867 267 or email customerservicenz@underarmour.com

What do I have to do if I have purchased a faulty or defective item online?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Service team on 0800 867 267 or email customerservicenz@underarmour.com. Please include your order number, the faulty item's name and number, and a description of the fault and we will work to have the resolved for you as quickly as we can.

Retail

How can I find an Under Armour store?

We do not currently have any Under Armour stores in New Zealand, but we are stocked with some amazing retailers such as Rebel Sport and Stirling Sports. If you would like to find the specific stores we are stocked in, follow the link below to our Store Locator. Store Locator

How do I return product purchased internationally or through an authorised retailer?

You can only return an item to the retail store you originally purchased it from. You will have to contact that retailer for their return and exchange policy.

Business Inquiries

How Can I become a Global Partner with Under Armour?

Under Armour’s vision is to empower athletes everywhere. In order to provide athletes all over the globe with the most innovative performance apparel, footwear and accessories, Under Armour is always looking for the best global partners. If you are interested in partnering with Under Armour internationally and think your company shares Under Armour's fast-paced, passionate, performance-based culture, please fill out our questionnaire on the the link below and a member of the Under Armour International Team will get back to you as soon as possible. www.uabiz.com/comapny/international

Marketing Requests and Applications

How do I apply for a sponsorship?

Thank you for your enthusiasm for our brand! Please send your application to customerservicenz@underarmour.co.nz and a team member will get back to you with feedback soon.

How can I get in touch with an Under Armour Marketing Representative?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send an email to <customerservicenz@underarmour.co.nz and a team mate will get back to you if we are interested in a cooperation with you.

I am interested in a professional career at Under Armour. How can I proceed?

Please visit www.underarmour.jobs to find out more about career opportunities within Under Armour.

How can I contact Under Armour?

UA Australia Pty Ltd Level 1, Mill 2,
41-43 Bourke Rd,
Alexandria, NSW 2015,
Australia
PHONE SUPPORT 0800 867 267Weekdays 10.30AM to 7.30PM (NZST)

Promotional Terms and Conditions

Promotional Terms and Conditions

Under Armour promotions and offers are only valid on underarmour.co.nz. The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Under Armour's standard terms and conditions. The discount offered will be applied at checkout, if there is a promotional code this must be entered at checkout for the promotion to apply. Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers. These offers are not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice.

Free Delivery

This offer is only valid on underarmour.co.nz for orders that exceed NZD$49.00. The Free Express Delivery applies to Australian and New Zealand addresses only. This offer is not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to modify or terminate a promotion at any time without notice. All orders are subject to acceptance under Under Armour's standard terms and conditions.

Map My Promotion

Offer valid only on orders that include the Gift code provided. The offer will only apply on a minimum merchandise purchase of $100.00, excluding taxes and shipping. Only valid online on UA's Australian & New Zealand websites for delivery to Australia and New Zealand. Excludes Gift Cards. Not valid on purchases at UA Brand or Factory House stores or on prior purchases. Promotion code may only be redeemed once and may not be redeemed for cash, sold, altered, duplicated or copied and will not be replaced if lost, stolen or corrupted. Use of promotion code is acceptance of these terms. Promotion code will expire 5/4/2017 at 11:59pm AEDT. Under Armour reserves the right to cancel or modify this offer at any time. Under Armour employees are not eligible for this offer.

Outlet

This offer is valid only on selected styles and colours in the Under Armour range. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice. The offer is only valid while stocks last and subject to availability. All prices are subject to change and are only valid during sale periods. The offer applies only to personal orders. Orders placed outside of the Sale period are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the sale period. All orders are subject to acceptance under Under Armour’s standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. This offer is not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Full priced items and gift vouchers are excluded from the offer.
Chat Online M-F 10:30AM to 7:30PM NZST
PHONE SUPPORT 0800 867 267 Weekdays 10.30AM to 7.30PM (NZST)