Returns & Exchanges

We stand behind everything we make. It's proof of our continued commitment to athletic performance and our relentless pursuit to empower athletes everywhere. So if you experience any issues with quality of performance, we'll make it right.

FREE Return Policy

If you are not 100% satisfied with an item, you can return it for free within 30 days of having received your order. After 30 days, you will no longer be able to return your order. Make sure to include the return packing slip. If you have received a defective item, we want to know. Please contact us for further support on 0800 867 267.

Refunds may take up to 14 working days to process once the parcel has arrived back in our warehouse. All refunds must be returned to the account used to make the original purchase. This includes both credit cards and PayPal accounts.

Exchanges

Unfortunately, we are unable to offer exchanges. In order to avoid disappointment and replace your item quickly, we recommend placing a new order for the item you want, and returning your unwanted item.

In-Store Returns

You can only return an item to the retail store you originally purchased it from. You will have to contact that retailer for their return and exchange policy. You cannot return items you purchased from the Under Armour website to a retail store. If you have received a defective item, we want to know. Please contact us for further support on 0800 867 267.

Returning your online order

We want to make your return as easy as possible. Simply follow these steps and you'll be on your way to a successful return.

  • Contact Customer Service who will provide you with your Free Returns label.
  • Check items to return.
  • Print your Free Returns label.
  • Complete the packing slip and place inside the return package.
  • Attach label to the package.
  • Send it back to us.

ACCOUNT HOLDER

GUESTS

Chat Online M-F 10:30AM to 7:30PM NZST
PHONE SUPPORT 0800 867 267 Weekdays 10.30AM to 7.30PM (NZST)