Returns & Exchanges


RETURNS UPDATE: Due to backlogs within New Zealand Posts, please allow 3-4 weeks for processing your return as there are delays with shipments coming in from New Zealand.

We stand behind everything we make. It's proof of our pursuit to empower athletes everywhere. For change of mind returns, if you are not 100% satisfied with an item, you can return it for FREE within 30 days of having received your order.

If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.

Electronics (Headphones and Watches): Due to hygiene reasons electronics can only be returned if unused and in the original condition or deemed faulty.

UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty.

If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.

Please note that this policy does not affect your statutory rights. For further information on those rights visit


Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.


At this time, we are not able to offer exchanges. If you would like to get an item in another size or colour, simply send back the item for a refund and place a new order.


You can only return an item to the retail store you originally purchased it from. Please contact that store for their return and exchange policy. Currently we are unable to accept online returns in store.


We want to make your return as easy as possible. Simply follow these steps and you'll be on your way to a successful return.

Items must be unworn with tags attached and be returned in the original parcel and packaging. If you have multiple orders to return, each order must be return separately.

  • Log into account or check in as guest.
  • Check items to return.
  • Print label and packing slip.
  • Place packing slip in return package.
  • Attach label to the package.
  • Send it back to us.



Need to know more? View our FAQ's page

PHONE SUPPORT 1800 UNDERARMOUR (0800 867 267) Weekdays 7.00AM to 3.00PM NZST
Excluding public holidays